# Bridge Knowledge Base


## Onboarding Users

- [What happens if a KYC/B is expired?](https://support.bridge.xyz/articles/6756639409-what-happens-if-a-kyc-b-is-expired)
- [Why is my account stuck in pending?](https://support.bridge.xyz/articles/3588510144-why-is-my-account-status-stuck-in-pending)
- [Why was my customer's ID rejected?](https://support.bridge.xyz/articles/8713758679-why-was-my-id-verification-rejected)
- [Why is my customer under review?](https://support.bridge.xyz/articles/4446637648-why-is-my-customer-in-manual-review)
- [Why was my KYC/KYB application rejected?](https://support.bridge.xyz/articles/1861443053-why-was-my-kyc-kyb-application-rejected)
- [My user's info was submitted. Now what do I do?](https://support.bridge.xyz/articles/1927956133-my-user-s-info-was-submitted-now-what-do-i-do)
- [Why does Bridge sometimes ask for additional information on a user?](https://support.bridge.xyz/articles/4300260776-why-does-bridge-sometimes-ask-for-additional-information-on-a-user)
- [How long does it take to process KYC?](https://support.bridge.xyz/articles/9268191644-how-long-does-it-take-to-process-kyc)
- [How long does it take to process KYB?](https://support.bridge.xyz/articles/2393764184-how-long-does-it-take-to-process-kyb)
- [How can I check the status of a KYC or KYB?](https://support.bridge.xyz/articles/4511004145-how-can-i-check-the-status-of-a-kyc-or-kyb)
- [What KYC and KYB statuses should I expect?](https://support.bridge.xyz/articles/6523574169-what-kyc-and-kyb-statuses-should-i-expect)
- [Can I customize the KYC flow?](https://support.bridge.xyz/articles/9103132039-can-i-customize-the-kyc-flow)
- [How do I know when a user is approved or rejected?](https://support.bridge.xyz/articles/6211275011-how-do-i-know-when-a-user-is-approved-or-rejected)

## Moving Money

- [What stablecoins and payment rails do you support?](https://support.bridge.xyz/articles/2602606213-what-stablecoins-and-payment-rails-do-you-support)
- [How do I set up a developer fee?](https://support.bridge.xyz/articles/4661362867-how-do-i-set-up-a-developer-fee)
- [Why is my transfer delayed?](https://support.bridge.xyz/articles/7169301015-why-is-my-deposit-or-transfer-delayed)
- [How do I track the status of my return?](https://support.bridge.xyz/articles/9590860882-how-do-i-track-the-status-of-my-refund)
- [Why was my transfer returned by the receiving bank?](https://support.bridge.xyz/articles/4354801112-why-was-my-payment-returned-or-refunded-by-the-receiving-bank)
- [Can I customize the receipts my users receive from Bridge?](https://support.bridge.xyz/articles/6690340896-can-i-customize-the-receipts-my-users-receive-from-bridge)
- [What are Bridge's transaction limits?](https://support.bridge.xyz/articles/3953741660-what-are-bridge-s-transaction-limits)
- [What are the average transaction completion timelines for different payment rails such as ACH, Fedwire, SWIFT, and SEPA?](https://support.bridge.xyz/articles/3705330990-what-are-the-average-transaction-completion-timelines-for-different-payment-rails-such-as-ach-fedwire-swift-and-sepa)
- [What is the average time for stablecoin-to-fiat conversion and settlements to the customer's Virtual Account and vice versa? (On/Off Ramps)](https://support.bridge.xyz/articles/7875328509-what-is-the-average-time-for-stablecoin-to-fiat-conversion-and-settlements-to-the-customer-s-virtual-account-and-vice-versa-on-off-ramps)
- [Does Bridge perform any screening or transaction monitoring on payment recipients?](https://support.bridge.xyz/articles/5451004082-does-bridge-perform-any-screening-or-transaction-monitoring-on-payment-recipients)
- [What's the difference between Transfers and Liquidation Addresses?](https://support.bridge.xyz/articles/6079042370-what-s-the-difference-between-transfers-and-liquidation-addresses)
- [How can I track money movement transactions?](https://support.bridge.xyz/articles/4019016758-how-can-i-track-money-movement-transactions)
- [Where is a PayPal deposit?](https://support.bridge.xyz/articles/8564201936-where-is-a-paypal-deposit)
- [How do I make a transfer to a liquidation address?](https://support.bridge.xyz/articles/6475400097-how-do-i-make-a-transfer-to-a-liquidation-address)
- [What happens if funds are sent without a memo?](https://support.bridge.xyz/articles/5413334072-what-happens-if-funds-are-sent-without-a-memo)

## Maintaining Users

- [Why can't I see IBAN account details?](https://support.bridge.xyz/articles/1695311658-why-can-t-i-see-my-iban-account-details)
- [How do I update a user's information?](https://support.bridge.xyz/articles/8377471736-how-do-i-update-a-customer-s-account-name-or-virtual-account-name)
- [How can I create a bank letter?](https://support.bridge.xyz/articles/8615118774-how-can-i-create-a-bank-letter)
- [Can I delete a user?](https://support.bridge.xyz/articles/2291926074-can-i-delete-a-user)
- [Why was my customer frozen? How do I unfreeze them?](https://support.bridge.xyz/articles/6757803080-why-was-my-customer-frozen-how-do-i-unfreeze-them)
- [Does Bridge conduct AML screens?](https://support.bridge.xyz/articles/4334964658-does-bridge-conduct-aml-screens)
- [Can I update a customer’s information?](https://support.bridge.xyz/articles/9809105140-can-i-update-a-customer-s-information)

## Cards

- [Stripe Issuing Transition — FAQ](https://support.bridge.xyz/articles/5130334822-stripe-issuing-transition-faq)

### Cards Onboarding FAQ

- [What are the requirements for onboarding to the Bridge Card program?](https://support.bridge.xyz/articles/7446529095-what-are-the-requirements-for-onboarding-to-the-bridge-card-program)
- [What are the wallet structure offerings? How can I decide which is right for me?](https://support.bridge.xyz/articles/7179967402-what-are-the-wallet-structure-offerings-how-can-i-decide-which-is-right-for-me)
- [What type of card (credit, debit, prepaid) does the Bridge Card program offer?](https://support.bridge.xyz/articles/1523098218-what-type-of-card-credit-debit-prepaid-does-the-bridge-card-program-offer)
- [Can Cards withdraw from ATMs?](https://support.bridge.xyz/articles/3709811335-can-cards-withdraw-from-atms)
- [What are the default spending limits? Can these be raised?](https://support.bridge.xyz/articles/7724567789-what-are-the-default-spending-limits-can-these-be-raised)
- [Can developers handle authorization decisioning?](https://support.bridge.xyz/articles/3282052276-can-developers-handle-authorization-decisioning)
- [Do you offer a physical card product?](https://support.bridge.xyz/articles/4189436011-do-you-offer-a-physical-card-product)
- [What are the artwork customization and branding options?](https://support.bridge.xyz/articles/6226897576-what-are-the-artwork-customization-and-branding-options)
- [Can we integrate with Apple & Google Pay wallets? What information is required to submit?](https://support.bridge.xyz/articles/1578903404-can-we-integrate-with-apple-google-pay-wallets-what-information-is-required-to-submit)

## Virtual Accounts

- [What is a virtual account?](https://support.bridge.xyz/articles/4514169824-what-is-a-virtual-account)
- [Does a customer need to maintain a minimum balance in a virtual account?](https://support.bridge.xyz/articles/9252595258-does-a-customer-need-to-maintain-a-minimum-balance-in-a-virtual-account)
- [Do you support named virtual accounts?](https://support.bridge.xyz/articles/8613149992-do-you-support-named-virtual-accounts)
- [Can virtual accounts be used for both on-ramp and off-ramp transactions?](https://support.bridge.xyz/articles/4831416719-can-virtual-accounts-be-used-for-both-on-ramp-and-off-ramp-transactions)
- [Can I update a Virtual Account's details?](https://support.bridge.xyz/articles/1647197124-can-i-update-a-virtual-account-s-details)
- [Can I deactivate a Virtual Account?](https://support.bridge.xyz/articles/9053153246-can-i-deactivate-a-virtual-account)

## Wallets

- [What blockchains and tokens do Bridge Wallets support?](https://support.bridge.xyz/articles/6214801731-what-blockchains-and-tokens-do-bridge-wallets-support)
- [Can customers have multiple wallets?](https://support.bridge.xyz/articles/4480248503-can-customers-have-multiple-wallets)
- [What is required to offer Bridge wallets to users?](https://support.bridge.xyz/articles/9713504285-what-is-required-to-offer-bridge-wallets-to-users)
- [Can a wallet hold multiple currencies?](https://support.bridge.xyz/articles/8930529362-can-a-wallet-hold-multiple-currencies)
- [What happens if a wallet is overdrawn?](https://support.bridge.xyz/articles/2508099415-what-happens-if-a-wallet-is-overdrawn)
- [Describe the security and insurance of Bridge wallets](https://support.bridge.xyz/articles/5292288447-what-do-custodial-wallets-allow-developers-to-do)
- [Describe the regulatory and compliance landscape for Bridge wallets](https://support.bridge.xyz/articles/9627830441-describe-the-regulatory-and-compliance-landscape-for-bridge-wallets)
- [What are the custody and risk safeguards for Bridge wallets?](https://support.bridge.xyz/articles/6027801704-what-are-the-custody-and-risk-safeguards-for-bridge-wallets)
- [What are the technical features and wallet operations for Bridge wallets?](https://support.bridge.xyz/articles/8162239576-what-are-the-technical-features-and-wallet-operations-for-bridge-wallets)
- [What is the pricing model of wallets? Is it fixed, variable, per wallet, or volume-based?](https://support.bridge.xyz/articles/4096991885-what-is-the-pricing-model-of-wallets-is-it-fixed-variable-per-wallet-or-volume-based)
- [How are gas fees handled?](https://support.bridge.xyz/articles/2594678839-how-are-gas-fees-handled)
- [Are yield-earning wallets supported?](https://support.bridge.xyz/articles/5546198530-are-yield-earning-wallets-supported)
- [Are there onboarding fees or custom deployment costs?](https://support.bridge.xyz/articles/4351448767-are-there-onboarding-fees-or-custom-deployment-costs)
- [What are some common use cases?](https://support.bridge.xyz/articles/5710578204-what-are-some-common-use-cases)

## Integrating with Bridge

- [How do I make a transfer to Virtual Account/IBAN?](https://support.bridge.xyz/articles/4342286596-how-do-i-make-transfers-to-virtual-account-iban)
- [How do I make a transfer to an external bank account?](https://support.bridge.xyz/articles/7839723051-how-do-i-send-funds-to-an-external-bank-account)
- [What are the possible paths for a user during KYC?](https://support.bridge.xyz/articles/8094024101-what-are-the-possible-paths-for-a-user-during-kyc)
- [How do I get API keys?](https://support.bridge.xyz/articles/5689375782-where-do-i-get-api-keys)
- [Does Bridge have a sandbox environment?](https://support.bridge.xyz/articles/7466714067-does-bridge-have-a-sandbox-environment)
- [Can I handle Terms of Service in my own UI?](https://support.bridge.xyz/articles/8323009604-can-i-handle-terms-of-service-in-my-own-ui)
- [I am interested in integration with Bridge. How can I get access to Bridge's APIs?](https://support.bridge.xyz/articles/4225149609-i-am-interested-in-integration-with-bridge-how-can-i-get-access-to-bridge-s-apis)
- [How can I calculate exchange rates?](https://support.bridge.xyz/articles/5460483916-how-can-i-calculate-exchange-rates)
- [Can I change the language for the KYC/KYB workflow?](https://support.bridge.xyz/articles/6381226367-can-i-change-the-language-for-the-kyc-kyb-workflow)
- [How can I onramp funds?](https://support.bridge.xyz/articles/4144399675-how-can-i-onramp-funds)
- [Is Bridge's Sandbox connected to testnet?](https://support.bridge.xyz/articles/8912075946-is-bridge-s-sandbox-connected-to-testnet)

## Tax

- [FAQ for Bridge end-users](https://support.bridge.xyz/articles/3482500701-faq-for-bridge-end-users)