Context

When a transaction is returned or refunded, customers often need to know the status of their refund and when they can expect to receive the funds back.

Answer

When a transaction is returned or refunded, the process and timeline varies depending on the payment method:

For Wire/ACH/SEPA Returns:

1. Once Bridge receives the returned funds from the destination bank, we automatically process the refund back to the original sender

2. A webhook notification is sent when the refund is processed

3. You can track the refund using:

   • IMAD number (for USD wires)

   • Transaction hash (for crypto returns)

   • UETR (for SEPA transfers)

Important Notes:

• Bridge cannot initiate a refund until the funds are received back from the destination bank

• The timeline for receiving returned funds depends on the receiving bank and payment method

• For third-party payments that are rejected, funds will be automatically returned to the original sender once received back