Context

When submitting KYC (Know Your Customer) or KYB (Know Your Business) applications, there are several common reasons why an application might be rejected. Understanding these reasons can help ensure a successful verification process.

Answer

Here are the most common rejection reasons and how to address them:

Document Issues

• Blurry or Unclear Images: Submit a clear, well-lit photo of your ID

• Expired ID: Provide a current, valid ID that isn't expired or expiring within 10 days

• Wrong Document Type Selected: Ensure you select the correct document type that matches your ID (e.g., Passport, Driver's License, National ID)

• Missing Back Side: For driver's licenses, submit both front and back images

• Cropped Images: Submit full, uncropped images of your ID

Residency Requirements

• Verification is based on residency location, not citizenship

• Some countries may not be supported for residency-based verification

• Acceptable documents may vary by country

High Risk Profile

• Depending on our review of the KYC/KYB, we may identify flags that deem the applicant too risky.

• Responses to our Source of Funds questionnaire might not align with our compliance standards.

Expired Application

• When we don't receive the information we need to review an application, we will expire the application after a certain amount of time. If an application expires, please submit a new one.

Next Steps

If your application is rejected, you can find the rejection reason using Bridge's API or dashboard. You can then submit additional information to correct the issue. For example, if the user's ID was expired, you can provide a valid ID for the Bridge team to review. There are some occasions where a user will not be eligible for approval even if they submit information (i.e. if they are rejected due to geographical restrictions).