Common Reasons for Pending Status

An account may show as "pending" for several reasons that require specific actions to resolve:

1. Incomplete KYC (Know Your Customer) - You haven't started or completed the identity verification process

2. Pending UBO (Ultimate Beneficial Owner) Verification - For business accounts, we may be waiting for UBO documentation or verification

3. Missing POA (Proof of Address) - Additional documentation needed to verify your address

4. Pending Source of Funds Questionnaire - You need to complete the source of funds information

5. Under Review - Your application is being reviewed by our compliance team

To find out what, if any, information is still outstanding for a user, review the status of the endorsement.

How to Resolve

To resolve a pending status:

1. Check your email for any verification links or requests for additional information

2. Ensure all UBOs (for business accounts) have completed their verification

   1. To get a UBO link, go to the dashboard and click "View associated persons" under the relevant business in the customers tab. There, you can copy the link and share it with the relevant individual.

3. Provide a POA

4. Complete Source of Funds questionnaire