Answer

Users can be frozen by the Bridge AML team if they violate one of terms of service or are flagged by our banking partner for fraud. For example, the user may have been linked to fraudulent transactions or transferred money to/from a prohibited country. In these situations, the user will be frozen. In most situations, users cannot be unfrozen as there are strict regulations Bridge and our banking partners need to follow. You can always reach out to the Bridge Help Desk to clarify why a user was frozen and inquire if they can be unfrozen.