Context

When submitting an ID through Bridge, users may sometimes receive a rejection notification. Understanding why an ID was rejected and how to successfully resubmit is important for completing the verification process.

Answer

IDs are most commonly rejected for the following reasons:

Image Quality Issues

• Blurry or unclear photos

• Glare on the ID surface

• Poor lighting or dark images

• ID photographed at an angle instead of straight-on

• Incomplete capture of the ID (parts cut off)

Document Issues

• Expired identification documents

• Damaged or worn IDs where text is not clearly visible

• Missing required information fields

• Documents that show signs of manipulation or editing

How to Successfully Resubmit

1. Use a solid, plain background when photographing your ID

2. Ensure all four corners of the ID are visible in the photo

3. Take the photo from directly above (eagle-eye view)

4. Avoid flash reflection or direct lighting that causes glare

5. Submit a valid, unexpired government-issued ID

6. Make sure the photo captures all text clearly and legibly